Refund Policy

Version 1.0 — effective 5 September 2026.

Presentaz is designed so you approve work before you pay for it. This page summarises how charges and refunds work; the full detail is in our Terms of Service, and nothing here limits rights you have under the consumer law of your country or state.

1. You approve before credits are deducted

Every paid Job first delivers a complete watermarked review copy. No generation credits are deducted until you approve that review copy (or, where an auto-delivery option is enabled for the Job, until you first download the output). If a Job fails, if you reject the review copy, or if the review period expires without approval, the held credits are released back to your wallet automatically — in full.

2. Refunds of credit purchases

You may request a refund of a credit purchase within 14 days of the purchase. If none of the purchased credits have been used, we refund the purchase in full. If part has been used, we refund the unused purchased portion where the wallet ledger can reliably attribute the remaining balance. Refunds go back to the original payment method where reasonably possible; processing time depends on the payment provider. Promotional and welcome credits have no cash value and are not refundable.

3. Technical defects

If a delivered file is corrupt, unplayable, materially incomplete, missing audio, or materially different from the review copy you approved, contact support@presentaz.com with enough detail for us to reproduce the problem. We will first repair or regenerate the file; if we cannot correct it within a reasonable time, we restore the deducted credits or provide another remedy required by law.

4. What approval means

By approving a review copy you confirm you have checked the content — names, figures, pronunciations, timing, accuracy — and accept responsibility for its suitability. Approval is final except for technical defects and rights provided by applicable consumer law. Content inaccuracies that were visible or audible in the review copy are not grounds for a refund after approval.

5. Your statutory rights

This policy is voluntary and additional to your legal rights. If you are a consumer in the EU/EEA or the UK, you may have withdrawal and conformity rights described in the regional addenda of our Terms of Service; those rights are not limited by this page.

Questions: support@presentaz.com.